Mediacom Field Auditor I in Columbus, Georgia
Field Auditor I
Employment Duration:Full time
Working Hours:TU - SA 8 am - 5 pm
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GENERAL RESPONSIBILITIES:Inspects and audits all CATV equipment in assigned areas in support of the system quality, integrity and accountability. Review company records and equipment to determine the possibility of illegal activity. Collect equipment and unpaid balances from customers. Investigate leads involving illegal activities related to cable service.
SPECIFIC RESPONSIBILITIES :• Compare subscriber services, and tag numbers to company record and returned units to verify accurate data.• Identify discrepancies between company records, actual installs and physical equipment. Determine the legitimacy of each and identify altered or unauthorized equipment.• Installs traps and security equipment on subscriber drops and terminate all unused tap ports and locks pedestals.• Compiles accurate data in regards to homes passed.• Coordinate with company technicians and law enforcement agencies to locate and secure unauthorized converters.• Identifies, reports and corrects unmarked or mismarked cable drops.• Climb poles, ladders and other structures; lifts and carries loads up to 70 pounds.• Manipulates connectors, fasteners and wire and uses hand tools.• Maintains accurate inventory of vehicle stock.• Keeps accurate records of how time spent and commission sheets. • Responsible for tracking and assisting in prosecution of unauthorized connections.• Collects evidence in accordance with local, state and federal laws and other activity related to unauthorized connections.• Ensures accurate reporting of all unauthorized connections.• Maintains strict confidentiality at all times.• Identifies and disconnects illegal drops, terminates tap and locks pedestal.• Identifies, reports and repairs (when possible) cosmetic system flaws, i.e., damaged pedestals, unburied cable, bad fittings, etc
PREFERRED EXPERIENCE/SKILLS:• High School Diploma or equivalent.• 1 year CATV installation background.• Ability to communicate effectively with subscribers to promote retention and payment of services as appropriate.• Valid driver’s license; satisfactory driving record.• Effective written and verbal communication skills.• Ability to work alone without supervision.• Must be willing to travel.
Keywords: Field Auditor