American Cancer Society BCCP Client Navigator in Columbus, Georgia

BCCP Client Navigator

  • Job ID:


  • Functional Area:


  • Position Type:

Full-Time Non-Exempt

  • Experience Required:

1 - 3 Years

  • Location:

Georgia - Columbus

  • Department:

Health Systems

  • Education Required:

High School Diploma

  • Relocation Provided:


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Position Description:

Save lives. Fulfill yours.

At the American Cancer Society, saving lives is our mission. We achieve our mission by drawing on our humanity. Humanity made up of courage, determination, innovation, passion, empathy, and caring. These are the values that give us the advantage over cancer.

Our work is important. And so are the people doing it. The people who work at the American Cancer Society focus their diverse talents on our singular mission: to end the pain and suffering of cancer. It is a calling. And the people who answer it are fulfilled. We value our employees and nearly 2 million volunteers around the globe that have stood with us through the years, and we will not rest until the fight is won. And that day is drawing nearer.

This position conducts community-based outreach and public education to recruit and promote cancer screening in geographic assignment of approximately 10-12 counties for the BCCP program through the American Cancer Society (ACS) contract with the Georgia Department of Public Health. BCCP is the state Breast and Cervical Cancer Early Detection Program, part of the CDC Breast and Cervical Cancer Early Detection Program.

• Implement community-based outreach and public education to recruit and promote cancer screening in geographic assignment.

• Develop and maintain a network of community resources

• Recruit BCCP eligible women ages 40-64 for breast and 21-64 for cervical cancer screening, with an emphasis on never/rarely screened women

• Recruit BCCP eligible women from priority populations, including African American, Hispanic and Latino populations, as indicated by community demographics.

• Implement evidence-based strategies to educate women about breast, cervical and colorectal cancers that will lead to screenings and assist in the assessment of their effectiveness.

• Work closely with and support BCCP nurses at health department clinics to provide timely follow up of abnormal results and annual reminders to BCCP clients

• Communicate timely and effectively regarding BCCP client’s progress to BCCP nurse or others as directed

• Assist clients in coordinating and rescheduling appointments, make/send reminder calls/letters, assist with interpretation (when necessary), and provide emotional support to BCCP clients

• Assist clients to eliminate barriers to screening, make appropriate referrals and refer issues to the proper BCCP health department staff

• Initiate, maintain and develop partnerships with key community-based organizations, volunteers, and intermediaries to develop, maintain and sustain a network of viable collaborative relationships at the community level

• Complete client intake logs, monthly activity reports, and other reports as required in a complete, accurate, timely and efficient manner

• Recruit, develop, retain and recognize volunteers and community partners in support of recruitment/outreach action plans

• Maintain high standard of professionalism and customer service

• Establish positive working relationships with BCCP health department staff, American Cancer Society (ACS) Field and Office Staff, and other members of the Community Outreach team

• Foster a positive work environment

• Make business based decisions; maintain accurate files, submit timely and accurate reports; meet timelines, follow through; apprise supervisor of status; provide viable & innovative solutions to problems; attend meetings/trainings, adhere to approved policy/procedure, represent the organization in a professional manner; make effective presentations

• Perform other related work as required

• Proactively and assertively addresses issues as they arise

Position Requirements:

High School Diploma or GED. College degree preferred. 1-3 years related work experience. Reliable transportation required. Experience in community-based health education and health promotion. Verbal and written fluency in Spanish language is a plus.

Demonstrates Health Systems Competencies:

• Action oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Balances stakeholders - Anticipates and balances the needs of multiple stakeholders.

• Builds networks - Effectively builds formal and informal relationship networks inside and outside the organization.

• Collaborates - Builds partnerships and working collaboratively with others to meet shared objectives.

• Ensures accountability - Holds self and others accountable to meet commitments.

• Plans and aligns - Plans and prioritizes work to meet commitments aligned with organizational goals.

• Situational adaptability - Adapts approach and demeanor in real time to match the shifting demands of different situations.

• Strategic mindset - Sees ahead to future possibilities and translates them into breakthrough strategies.

Other Skills:

• Excellent written and verbal communication, presentation, and interpersonal skills

• Able to work successfully in a diverse team environment

• Able to cultivate relationships including mobilization of a diverse population of community leaders and volunteers

• Demonstrated ability in handling multiple priorities and projects

• Remain composed under stress; handle self in a professional manner at all times and take personal responsibility for delivering on personal and organizational commitments

• Ability to respond to changing circumstances and priorities in a focused manner

• Act in the best interest of the organization and enhance the image of the American Cancer Society (ACS) in the public eye.

• Utilize available technology to perform position responsibilities

• Provide effective verbal and written communication skills and demonstrate ability to work with others

• Manage resources effectively and efficiently

• Apply and follow ACS policies and guidelines

• Provide high quality customer service, both internally and externally

• Complete work in a timely and efficient manner and ensure work is accurate

• Adhere to all applicable policies and procedures, as defined by the ACS and the requirements of the BCCP contract.

• Adhere to the guidelines and regulations of the Health Insurance Portability and Accountability Act (HIPAA) per the requirements of the BCCP contract.

Travel, including evening and weekend work required within 37.5 hours per week.

Ability to lift 25lbs and engage in set up/take down of event equipment.

Ability to regularly travel within region and state.

We are committed to providing staff with fulfilling opportunities to learn, grow and make an impact in their local communities. We offer staff a generous paid time off policy; medical, dental and retirement benefits, and professional development programs to enhance staff skills.